Frequently Asked Questions
Q. Will I be able to select a specific star?
A. We make every effort to provide customization for your order, such as star name, personalized note, and date of dedication. When you place your order, we select the best available star in our database to offer you. Q. How long will it take to receive my certificate? A. This depends on the current volume of orders we are handling. During holidays and busier times we make every effort to make sure you receive your certificate before the day of the holiday. If you are tight on time and want to confirm you will receive it, just send us an email. We're always happy to help. Q. I want to dedicate one star to more than one person. Am I allowed to do that? A. Absolutely, you can dedicate the star to whoever you want, including a group if that is what you want. Our experience tells us that most people who have received their own star as a gift like the personal and unique gift, so they really appreciate having one star to call their own. Q. Will you ever resell my star to someone else? A. No, never. We will never offer the same star to more than one customer. Q. Will my registration remain secure and safe? A. Your registration will be stored in our SSL secured, AES 256-bit encrypted database. That is truly state of the art and just about as secure as it gets. Q. Is my payment information safe when submitting the order form? A. Absolutely! We work with Paypal, the world's largest online payment processor. For an added layer of security, we never see your credit card information, we simply redirect you to Paypal to complete your order. If you have any questions that have not been answered above, feel free to drop us a line through our contact page. |